We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may return it within 30 days of delivery for a refund or exchange, subject to the following conditions:. Items must be purchased at Tw
We are sorry that you have to report a quality issue of your Twelve South products and we will try our best to make it right. 😊. To be able to arrange an exchange for you, we need you to send us back the defective item for product inspection first.
Unfortunately, we do not sell individual replacement components separately. However, if your product was purchased from Twelve South EU or Twelve South UK within the past two years, you may be eligible for a warranty claim.
7-14 days after we receive your return. Refunds will be issued to the original payment method. Shipping costs are non-refundable, except in cases of defective, damaged, or incorrect items.
All our Twelve South products are covered by a 2-year warranty against defects in workmanship or materials in EU and UK. Who is covered:. This two year limited warranty is non-transferable and covers only the original end-user purchaser who bought a