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Twelve South EU

7-14 days after we receive your return.&#xA0; Refunds will be issued to the original payment method. Shipping costs are&#xA0;non-refundable, except in cases of defective, damaged, or incorrect items.

7-14 days after we receive your return. Refunds will be issued to the original payment method. Shipping costs are non-refundable, except in cases of defective, damaged, or incorrect items.

When can I receive my refund?

Return & Warranty Replacement

AirFly Pro 2 Manuals

AirFly Duo Manuals

AirFly Pro Manuals

AirFly SE Manuals

ButterFly MagSafe Manuals

ButterFly SE Qi2 Manuals

HiRise 2 Deluxe Manuals

HiRise 3 Deluxe Manuals

HiRise 3 Deluxe Qi2 Manuals

HiRise Pro MacBook Manuals

PlugBug 50W (EU/UK) Manuals

PlugBug 50W Travel Manuals

PlugBug 120W (EU/UK) Manuals

PlugBug 120W Travel Manuals

Product Manuals

30-day General Return Policy

My product is damaged and I would like a replacement.

My product is damaged, and I want to buy components to fix it.

What is Twelve South warranty policy for EU and UK?

Can I modify or cancel the order?

Where can I find promotion code?

My promotion code isn't working

How do I update the billing information?

My item is damaged/missing

Questions about Amazon orders

Where can I receive an invoice?

If I purchase for a company, is there a tax reduction?

Orders & Payment

Which countries do you ship to?

Shipping Rates & Delivery Options

Delivery Time

I want to change my shipping address.

What should I do if the tracking URL says it was delivered but was actually not?

Can I return my item with a courier other than the options you offer?

Shipping & Tracking

Need more help?👋🏼

How do I turn on AirFly Pro 2?

How do I pair my bluetooth wireless headphones with AirFly Pro 2?

How to connect 2 sets of headphones for shared listening?

How do I switch between transmitting (TX) and receiving (RX) audio modes?

How long does it take to fully charge my AirFly Pro 2?

How to mute and unmute AirFly Pro 2?

Do I have to re-pair my headphones everytime?

What's the difference with AirFly Pro and AirFly Pro 2?

AirFly Pro 2

How can I troubleshoot when I have issues with pairing my AirFly with headphones?

How can I troubleshoot when the AirFly is paired but it's not transmitting audio?

How can I troubleshoot when the audio is on one side only?

AirFly Latency

What should I do if my AirFly is not charging or has a short battery life?

Does AirFly support Bluetooth audio from phone calls?

The lights on the AirFly

Is the AirFly compatible with non-Apple Bluetooth products and can it control volume?

Will I need an adapter if the airline has a 2-prong (or 3-prong) audio jack?

AirFly

How do I install the insert in the stand?

Can I use BookArc if I have a case on my MacBook?

How can I use my MacBook closed with BookArc?

I am not sure if BookArc Flex would be compatible with my MacBook.

BookArc

BookBook Announcement

BookBook

What is the difference between ButterFly and ButterFly SE?

ButterFly

What’s the difference between HiRise 2 Deluxe and HiRise 3 Deluxe?

HiRise

Can HoverBar Duo hold other tablets or devices?

HoverBar Duo

What is the difference between PlugBug and PlugBug travel?

Does it matter which port I plug my device into?

PlugBug Find My

Product FAQs

When can I receive my refund?Updated 2 months ago