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Twelve South EU

We are sorry that you have to report a quality issue of your Twelve South products and we will try our best to make it right. &#x1F60A;&#xA0;To be able to arrange an exchange for you, we need you to send us back the defective item for product inspection first. Please contact us immediately with your order number (starts with TWS-EU) and photos/videos of the issue. (**&#x1F6A8; Please note that the exchange is only available for orders purchased directly through <a href="https://twelvesouth.eu/">Twelve South EU</a> or <a href="https://twelvesouth.co.uk">Twelve South UK</a>)

We are sorry that you have to report a quality issue of your Twelve South products and we will try our best to make it right. 😊. To be able to arrange an exchange for you, we need you to send us back the defective item for product inspection first.

My product is damaged and I would like a replacement.

Return & Warranty Replacement

AirFly Pro 2 Manuals

AirFly Duo Manuals

AirFly Pro Manuals

AirFly SE Manuals

ButterFly MagSafe Manuals

ButterFly SE Qi2 Manuals

HiRise 2 Deluxe Manuals

HiRise 3 Deluxe Manuals

HiRise 3 Deluxe Qi2 Manuals

HiRise Pro MacBook Manuals

PlugBug 50W (EU/UK) Manuals

PlugBug 50W Travel Manuals

PlugBug 120W (EU/UK) Manuals

PlugBug 120W Travel Manuals

Product Manuals

30-day General Return Policy

My product is damaged, and I want to buy components to fix it.

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What is Twelve South warranty policy for EU and UK?

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My promotion code isn't working

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My item is damaged/missing

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Orders & Payment

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I want to change my shipping address.

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Can I return my item with a courier other than the options you offer?

Shipping & Tracking

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How do I turn on AirFly Pro 2?

How do I pair my bluetooth wireless headphones with AirFly Pro 2?

How to connect 2 sets of headphones for shared listening?

How do I switch between transmitting (TX) and receiving (RX) audio modes?

How long does it take to fully charge my AirFly Pro 2?

How to mute and unmute AirFly Pro 2?

Do I have to re-pair my headphones everytime?

What's the difference with AirFly Pro and AirFly Pro 2?

AirFly Pro 2

How can I troubleshoot when I have issues with pairing my AirFly with headphones?

How can I troubleshoot when the AirFly is paired but it's not transmitting audio?

How can I troubleshoot when the audio is on one side only?

AirFly Latency

What should I do if my AirFly is not charging or has a short battery life?

Does AirFly support Bluetooth audio from phone calls?

The lights on the AirFly

Is the AirFly compatible with non-Apple Bluetooth products and can it control volume?

Will I need an adapter if the airline has a 2-prong (or 3-prong) audio jack?

AirFly

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Can I use BookArc if I have a case on my MacBook?

How can I use my MacBook closed with BookArc?

I am not sure if BookArc Flex would be compatible with my MacBook.

BookArc

BookBook Announcement

BookBook

What is the difference between ButterFly and ButterFly SE?

ButterFly

What’s the difference between HiRise 2 Deluxe and HiRise 3 Deluxe?

HiRise

Can HoverBar Duo hold other tablets or devices?

HoverBar Duo

What is the difference between PlugBug and PlugBug travel?

Does it matter which port I plug my device into?

PlugBug Find My

Product FAQs

My product is damaged and I would like a replacement.Updated 2 months ago