What is Twelve South warranty policy for EU and UK?Updated 2 months ago
All our Twelve South products are covered by a 2-year warranty against defects in workmanship or materials in EU and UK.
Who is covered:
This two year limited warranty is non-transferable and covers only the original end-user purchaser who bought a Twelve South product through Twelve South EU or Twelve South UK. A copy of the original sales receipt and order information from Twelve South EU or Twelve South UK purchase is required for warranty service. This two year limited warranty does not cover products purchased from unauthorized retailers (including, without limitation, online 3rd party sellers who sell on auction sites). Online sales auction confirmations are NOT accepted for warranty verification.
How to claim:
To begin a warranty claim within the 2 year warranty period for Twelve South products sold through Twelve South EU or Twelve South UK, please contact [email protected].
Please include the following info in your email:
Photo/video of the damaged product showing the issue.
Copy of your sales receipt or order number.
Brief description of the issue.
Shipping address for the replacement and phone number.
Providing all of the information above will help to expedite the review of your claim. We will evaluate your claim (typically within 3-5 business days) to determine if it qualifies for a warranty replacement and will contact you via email regarding the status of the claim. Should the product need to be returned for inspection, Twelve South is not liable for products that are damaged or lost in transit to Twelve South.
Authorized Resellers
You can purchase a variety of Twelve South products from our Authorized Resellers, both in-store and online. We can only offer warranty replacements, not refunds, for products purchased from these resellers. Any full refund returns will need to be made through the designated reseller and in accordance with their return policy.
(** 🚨 If your product was purchased from an authorized reseller and is outside of their return window, click here to start your warranty claim.)