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Shipping & Tracking

Which countries do you ship to?

👇 You can place orders from the following countries in our EU webshop at the moment:. Austria, Belgium, Croatia, Czech Republic, Denmark, Estonia, Finland, Germany, France, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland,

Shipping Rates & Delivery Options

At Twelve South EU & UK, we offer:. ✔ Free Standard Shipping for all orders over €75.00 / £65.00 (incl. VAT). ✔ Flat-Rate Standard Shipping of €7.50 / £6.50 for orders under €75.00 / £65.00. ✔ Express Delivery – FedEx Next Business Day (except Croati

Delivery Time

(Note: Delivery times apply to mainland destinations only.). Standard Delivery: All European countries – 3 business days from the conclusion of the contract. Spain: Up to 5 business days. Express Delivery: Next business day (except Croatia, max 2 bus

I want to change my shipping address.

No problem! If you haven’t received a shipping confirmation yet, please contact us at [email protected] as soon as possible, and we’ll assist you with updating the address. If your order has already been shipped, you can directly initiate a chan

What should I do if the tracking URL says it was delivered but was actually not?

In this case, we kindly suggest you firstly check with your neighbours if the package has been sent to them. If you still can not locate your package, please contact [email protected] as soon as possible, so we can initiate an investigation with

Can I return my item with a courier other than the options you offer?

Yes, you can use a courier of your choice for the return. However, please note:. You will need to arrange the return yourself. Twelve South EU & UK will not reimburse the shipping costs. Twelve South EU & UK will not be liable for any products that a