Need further assistance with your questions? Send us an email and we are happy to help!

Twelve South EU

No problem! If you haven&#x2019;t received a shipping confirmation yet, please contact us at <a href="mailto:&lt;a data-fr-linked=">support@twelvesouth.eu</a> as soon as possible, and we&#x2019;ll assist you with updating the address. If your order has already been shipped, you can directly initiate a change with the courier once you receive the shipment confirmation and tracking number.&#xA0;&#x1F69A;&#xA0;

No problem! If you haven’t received a shipping confirmation yet, please contact us at support@twelvesouth.eu as soon as possible, and we’ll assist you with updating the address. If your order has already been shipped, you can directly initiate a chan

I want to change my shipping address.

Shipping & Tracking

AirFly Pro 2 Manuals

AirFly Duo Manuals

AirFly Pro Manuals

AirFly SE Manuals

ButterFly MagSafe Manuals

ButterFly SE Qi2 Manuals

HiRise 2 Deluxe Manuals

HiRise 3 Deluxe Manuals

HiRise 3 Deluxe Qi2 Manuals

HiRise Pro MacBook Manuals

PlugBug 50W (EU/UK) Manuals

PlugBug 50W Travel Manuals

PlugBug 120W (EU/UK) Manuals

PlugBug 120W Travel Manuals

Product Manuals

30-day General Return Policy

My product is damaged and I would like a replacement.

My product is damaged, and I want to buy components to fix it.

When can I receive my refund?

What is Twelve South warranty policy for EU and UK?

Return & Warranty Replacement

Can I modify or cancel the order?

Where can I find promotion code?

My promotion code isn't working

How do I update the billing information?

My item is damaged/missing

Questions about Amazon orders

Where can I receive an invoice?

If I purchase for a company, is there a tax reduction?

Orders & Payment

Which countries do you ship to?

Shipping Rates & Delivery Options

Delivery Time

What should I do if the tracking URL says it was delivered but was actually not?

Can I return my item with a courier other than the options you offer?

Need more help?👋🏼

How do I turn on AirFly Pro 2?

How do I pair my bluetooth wireless headphones with AirFly Pro 2?

How to connect 2 sets of headphones for shared listening?

How do I switch between transmitting (TX) and receiving (RX) audio modes?

How long does it take to fully charge my AirFly Pro 2?

How to mute and unmute AirFly Pro 2?

Do I have to re-pair my headphones everytime?

What's the difference with AirFly Pro and AirFly Pro 2?

AirFly Pro 2

How can I troubleshoot when I have issues with pairing my AirFly with headphones?

How can I troubleshoot when the AirFly is paired but it's not transmitting audio?

How can I troubleshoot when the audio is on one side only?

AirFly Latency

What should I do if my AirFly is not charging or has a short battery life?

Does AirFly support Bluetooth audio from phone calls?

The lights on the AirFly

Is the AirFly compatible with non-Apple Bluetooth products and can it control volume?

Will I need an adapter if the airline has a 2-prong (or 3-prong) audio jack?

AirFly

How do I install the insert in the stand?

Can I use BookArc if I have a case on my MacBook?

How can I use my MacBook closed with BookArc?

I am not sure if BookArc Flex would be compatible with my MacBook.

BookArc

BookBook Announcement

BookBook

What is the difference between ButterFly and ButterFly SE?

ButterFly

What’s the difference between HiRise 2 Deluxe and HiRise 3 Deluxe?

HiRise

Can HoverBar Duo hold other tablets or devices?

HoverBar Duo

What is the difference between PlugBug and PlugBug travel?

Does it matter which port I plug my device into?

PlugBug Find My

Product FAQs

I want to change my shipping address.Updated 2 months ago