Find answers to your questions about orders and payments on Twelve South's Help Center page.
No, we are not able to do product swapping once an order has been completed due to shipping factors. However, you can request to cancel your current order and place a new one if you like. To request a cancellation, please reach out to us as soon as p
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If the promo code is still valid and applicable on our EU or UK website, you can simply send a screenshot of it along with a brief explanation of the situation to us.
Due to our fast order processing, we’re unable to modify billing information once an order has been submitted. However, if you need to update your billing details, you can request to cancel your order and place a new one with the correct information.
Please inspect your order upon delivery. If your item is damaged, defective, or incorrect, contact us immediately with your order details and photos of the issue. We will evaluate the issue and provide a suitable solution as quickly as possible. For
If you bought from one of our authorized resellers, such as Amazon, we kindly suggest you go back to Amazon for further assistance as we don't have access to Amazon orders.
We are only able to send out an invoice once the order is completed. After finishing the purchase, please reach out to [email protected] with your detailed company information and VAT number and we will edit the invoice for you. 😊
No, we don't do tax reduction on our end. Please note that our website is currently designed for sales to consumers, not for business customers. As such, VAT is applied based on the OSS system. This is also why it is not possible to add a business VA