Need further assistance with your questions? Send us an email and we are happy to help!

Twelve South EU

PlugBug:&#xA0;The world&#x2019;s first power supply with Find My, providing an additional USB charging port for devices like iPhones, iPads, and more. Choose from a 50W charger that powers up 2 devices simultaneously, or the 120W option that can power up devices for the whole family. PlugBug Travel:&#xA0;Includes the same functionality as PlugBug but comes&#xA0;with five international snap-on plugs, making it ideal for travel in the US, UK, EU, CN, KR, AU, and more! &#x1F449; See PlugBug Travel Adapter Guide: <a href="https://www.twelvesouth.com/pages/plugbug-travel-adapter-guide">PlugBug Travel Adapter Guide | Twelve South</a>&#xA0;

PlugBug: The world’s first power supply with Find My, providing an additional USB charging port for devices like iPhones, iPads, and more. Choose from a 50W charger that powers up 2 devices simultaneously, or the 120W option that can power up devices

What is the difference between PlugBug and PlugBug travel?

Product FAQs

PlugBug Find My

AirFly Pro 2 Manuals

AirFly Duo Manuals

AirFly Pro Manuals

AirFly SE Manuals

ButterFly MagSafe Manuals

ButterFly SE Qi2 Manuals

HiRise 2 Deluxe Manuals

HiRise 3 Deluxe Manuals

HiRise 3 Deluxe Qi2 Manuals

HiRise Pro MacBook Manuals

PlugBug 50W (EU/UK) Manuals

PlugBug 50W Travel Manuals

PlugBug 120W (EU/UK) Manuals

PlugBug 120W Travel Manuals

Product Manuals

30-day General Return Policy

My product is damaged and I would like a replacement.

My product is damaged, and I want to buy components to fix it.

When can I receive my refund?

What is Twelve South warranty policy for EU and UK?

Return & Warranty Replacement

Can I modify or cancel the order?

Where can I find promotion code?

My promotion code isn't working

How do I update the billing information?

My item is damaged/missing

Questions about Amazon orders

Where can I receive an invoice?

If I purchase for a company, is there a tax reduction?

Orders & Payment

Which countries do you ship to?

Shipping Rates & Delivery Options

Delivery Time

I want to change my shipping address.

What should I do if the tracking URL says it was delivered but was actually not?

Can I return my item with a courier other than the options you offer?

Shipping & Tracking

Need more help?👋🏼

How do I turn on AirFly Pro 2?

How do I pair my bluetooth wireless headphones with AirFly Pro 2?

How to connect 2 sets of headphones for shared listening?

How do I switch between transmitting (TX) and receiving (RX) audio modes?

How long does it take to fully charge my AirFly Pro 2?

How to mute and unmute AirFly Pro 2?

Do I have to re-pair my headphones everytime?

What's the difference with AirFly Pro and AirFly Pro 2?

AirFly Pro 2

How can I troubleshoot when I have issues with pairing my AirFly with headphones?

How can I troubleshoot when the AirFly is paired but it's not transmitting audio?

How can I troubleshoot when the audio is on one side only?

AirFly Latency

What should I do if my AirFly is not charging or has a short battery life?

Does AirFly support Bluetooth audio from phone calls?

The lights on the AirFly

Is the AirFly compatible with non-Apple Bluetooth products and can it control volume?

What is the difference between PlugBug and PlugBug travel?Updated 4 months ago